Refund policy

Change of mind

Most Rhapzo jerseys are embroidered after you order them, so they're made for you. We don't offer change-of-mind returns on any item, including ordering the wrong size. This includes our ready-made World Cup Series jerseys and tees. Please check the size chart before you order. If something isn't right, get in touch anyway and we'll see what we can do.

Faulty, damaged or wrong items

Our products come with guarantees that can't be excluded under the Australian Consumer Law. If your order arrives faulty or damaged, or isn't what you ordered, contact us within 7 days of delivery with your order number and photos. We'll replace it or refund you, and we cover the return postage. Your rights under the Australian Consumer Law still apply after 7 days.

Cancelling an order

You can cancel within 24 hours of ordering for a full refund. After that, your order is in production or packed, and can't be cancelled.

Lost parcels

Every order is tracked. If your tracking stops updating or your parcel doesn't arrive, contact us and we'll chase it with the carrier.

Refunds

Approved refunds go back to your original payment method within 10 business days. If your item was faulty or wrong, we'll refund the shipping too.

Sale items

Black Friday and other sale orders are covered by this same policy.

Get in touch

Email info@rhapzo.com, use our contact page, or message us on Instagram @rhapzo with your order number.